Terms And Conditions

Delivery

Orders are normally dispatched within 48 hours of the order being placed but please allow up to 10 days.

All orders are sent by registered first class post. You will need to sign for delivery.

Availability

Although we do everything in our power to ensure the content of the website is current, occasionally items may be out of stock. If any part of your order is unavailable we will email to inform you.

Return Postage

If you are returning a non-faulty item to us for an exchange or refund, then the cost of returning the item to us is your responsibility. If your return is not due to our error we will deduct the shipping costs from any refund.

Please note: the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a registered delivery service.

If the item you received is faulty or is not what you originally ordered then please phone: +44 (0)1621 856943 or e-mail - quoting your order number, your name and address, details of the product and details of the fault/ mistake. We will then advise on how to proceed with the return.

Your Privacy And Security

Any information submitted when ordering a T-shirt will only be used for the purpose of processing your order. We hate spam as much as you do. We only email our previous customers a couple of times a year to inform them of the release of our new garment ranges. You can unsubscribe from these emails at any time.

We also keep all your information totally confidential. We do not hold any banking details whatsoever. Our card transactions are handled by No Chex. Your card details cannot be read by any humans at all as your details are encrypted for your complete security and peace of mind.

Contact Us

We are pleased to hear from our customers and are always grateful for any time you spend providing us with feedback. We need to ensure our customers are completely satisfied. If you have any questions or feedback please do not hesitate to contact the Dirty Velvet customer service team who will be pleased to answer any questions you may have.

E-mail us at:
Phone us on: (01621) 856943

Write to us at:
Dirty Velvet Ltd.
Eltime House
Hall Road
Maldon
Essex
CM9 4NF