Delivery Information

Same day dispatch

All orders received by 3pm on weekdays, are dispatched the same day. Orders placed after this time will be dispatched the next working day.

Free UK delivery

All UK orders are delivered for free using a Royal Mail 24h® service.

Single T-shirt packages will fit through most mail/letterboxes.

Orders for multiple garments are sent using the Royal Mail Tracked 24® service which provides order tracking including email notifications, along with redelivery options.

International delivery

International orders are dispatched using Royal Mail’s International Parcel service. International orders over £50 in value are sent using the International Tracked service.

International orders have a single fixed delivery charge:

European Post: £5.95 with a delivery time of 4 - 7 Days

Worldwide Post: £7.95 with a delivery time of 5 - 8 Days

Returns

If you would like an exchange or full refund, please return the garment(s) and completed returns slip to the address below within
28 days of purchase:

Dirty Velvet - Returns
Eltime House
Hall Road
Maldon
Essex
CM9 4NF
United Kingdom

All garments should be returned in their original condition.

For returns, the delivery charge is not refundable unless the item is faulty or does not conform to your order. For all exchanges, we will send out the replacement garment(s) free of charge.

If the item you received is faulty or is not what you originally ordered then please email or
phone +44 (0)1621 856943 - quoting your order number, your full name and details of the fault/error. We will then advise on how to proceed with the return.